Certificate in Teaching English as a Foreign Language (TEFL/TESOL) - 120 Hour Advanced                                                                                                    Global Language Training – Certificate number: GLT2020023399

Certified Human Resources Professional                                              Human Resources Professional Association – Credential ID: 125478

Bachelor of Arts, Speech Communication – Human Resources Management & Economics                                                                    University of Waterloo

Human Resources Coordinator                                                   

Tangerine Bank (a subsidiary of Scotiabank), Ontario, Canada

·       Successfully onboarded over 40 new hires from eight departments across two provinces during the first pay period of 2019 in the midst of payroll and HR process transition

·       Created, processed, and managed 1100 employees’ lifecycle documents and data using Adobe Acrobat & Microsoft Office Suite along with ADP and Access HRIS systems

·       Prepared HR documents for SharePoint archives and data integration into SAP SuccessFactors

·       Trained four colleagues on technical and procedural HR functions

Ad Compliance Moderator / Safety Outreach                            

Kijiji Canada (a subsidiary of eBay), Ontario, Canada

·       Investigated advertisements for policy and legal compliance in a fast-paced environment

·       Identified, analyzed, and forecasted risky scam trends with removal rate 25% over expectation

·       Consistently excelled in customer relationship management above expectations using Salesforce

Youth Worker / Volunteer Coordinator                                     

VWAT Family Services, Ontario, Canada

·       Recruited, trained, and managed employees including volunteers

·       Developed and delivered a 10-month weekly leadership training program for high school students

·       Directed two Mid-Autumn Festivals at Harbourfront Centre; both events increased in public awareness, funding, and participation

Student Life Office Assistant and Trainer                                  

University of Waterloo, Ontario, Canada

·       Researched, designed, and facilitated leadership workshops for over 1000 university students

·       Resolved parents and students inquiries

·       Wrote monthly newsletter articles and created promotional marketing materials